Please Read These Terms and Conditions (“TERMS”) of Our Website Carefully Before Using Our Document Apostille Services (“SERVICES”).

1. About Us

Prime Apostille Services (PAS) is a legal firm, providing legalization services that assist customers with:

• Apostille Services
• Embassy Attestation
• MEA Attestation
• HRD Attestation
• SDM Attestation
• MOFA Attestation
• Certificate Attestation
• Document Translation
• Notary Services
• Courier Pickup & Delivery
• Consultation related to document legalization
  
  

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old; or
• You are using the service under the supervision of a parent or legal guardian.
• The information and documents you provide are genuine and legally yours to submit.
  
  

3. Customer Responsibilities

You agree to:

• Provide accurate and complete information.
• Submit genuine and valid documents.
• Respond promptly if additional documents or clarifications are required.
• Carefully review all information before submission.
  
  

PAS will not be responsible for delays or rejection caused by:

• Incorrect information was provided by the customer.
• Incomplete applications.
• Fake, forged, damaged, or invalid documents.
• Failure to provide additional information when requested.
  
  

4. Scope of Services

We provide assistance and coordination for document legalization and related services.

The actual approval, apostille, attestation, authentication, or legalization is carried out by:

• Ministry of External Affairs (MEA)
• State Departments
• SDM Offices
• HRD Departments
• Embassies and Consulates
• Foreign Ministries
• Other authorized government agencies
  
  

5. Turnaround Time

The processing time displayed on our website or communicated by our team is an estimated timeframe.

Actual timelines may vary due to:

• Government holidays
• Embassy closures
• Additional verification requirements
• Public emergencies
• High application volume
• Technical or operational issues
  
  

PAS shall not be held liable for delays caused by government authorities, embassies, courier companies, or unforeseen circumstances.

6. Service Fees & Payments

Customers agree to pay the applicable fees for the requested services.

Service fees may include:

• Service charges
• Government fees
• Embassy fees
• Translation charges
• Courier charges
• Taxes and applicable GST
  
  

All prices are subject to change without prior notice.

The final amount payable will be communicated before the service is initiated.

7. Refund & Cancellation Policy

Cancellation

Orders may be cancelled only if the processing has not yet started.

Once documents have been submitted to:

• MEA
• Embassy
• State Departments
• Courier partners
• Any other processing authority
  
  

The order may not be eligible for cancellation.

Refunds

Refunds may be issued at PAS’s sole discretion, depending on:

• Stage of processing
• Expenses already incurred
• Government or embassy fees already paid
  
  

Government fees, embassy charges, courier charges, and taxes are generally non-refundable.

Refunds, if approved, will be processed within a reasonable period.

8. Courier & Delivery Services

If courier or pickup services are used:

• We may use third-party courier providers.
• Delivery times are estimates only.
• We are not responsible for delays caused by courier companies.
• Customers must provide accurate pickup and delivery addresses.
  
  

In case of courier-related issues, we will make reasonable efforts to assist customers in resolving the matter.

9. No Guarantee of Approval

We do not guarantee:

• Approval of apostille or attestation.
• Acceptance by any embassy or foreign authority.
• Visa approval.
• Immigration approval.
• Admission to educational institutions.
• Employment opportunities abroad.
  

Final decisions are always made by the relevant authorities.

10. Accuracy of Information

While PAS makes every effort to provide accurate information on:

• Procedures
• Fees
• Requirements
• Processing times
• Country-specific guidelines

These may change without notice by government authorities or embassies.

Therefore, PAS does not guarantee that all information on the website is always current or error-free.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy.

By using our services, you agree to the collection and use of information as described in the Privacy Policy.

12. Third-Party Websites

Our website may contain links to third-party websites, including:

• Government websites
• Embassies
• Payment gateways
• Courier companies
• Social media platforms

PAS is not responsible for:

• Content on external websites
• Privacy practices
• Services offered by third parties
• Availability of external websites

Users access such websites at their own risk.

13. Changes to Terms

PAS reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately after being posted on this page.

We encourage users to review this page periodically.

By accessing our website or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.